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AR Genie Remote Assist

Augmented Reality Remote Visual Assistance for real-time Tech Service Support

Assist your Customers remotely & avoid Costly trips to on-site using AR Genie Remote Assist

An easy to use remote video support solution that lets you see what your customer sees in real-time via live video camera streaming from your customer’s iOS/Android mobile devices to a web based portal running on your desktop. Easily initiate sessions by sharing a web link or code via SMS or email, enabling instant connection and support.

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AR Genie Remote Assist for Effortless Troubleshooting & Support

Reduce Travel: Save time & Money

Use AR Genie Remote Assist to guide technicians remotely from your desk using augmented reality overlays on real objects viewed through mobile, tablet or AR Glasses devices. Guide by annotating on live camera video feed or add annotations to snapshot photos taken from live video for devices that don't support AR.

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Affordable Hands-Free Remote Support

Remote Assist supports Wireless & External USB Cameras that can be integrated with users' smartphones, mounted on their helmet, worn with a headband, or attached to glasses for hands-free operation of tasks. This enable users to manage tools without struggling to hold a camera or device.

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Accurate Diagnosis, Minimal Downtime

With our multi-party collaboration platform, experts can connect with their teams globally to solve complex machinery issues. They can chat in real-time with multi-party video conferencing & share screen, images, videos, documents, or 3D objects for quicker resolution of support issues.

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Features

AR Annotations on live video

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Experts can easily annotate AR markers or text on live video feeds right from their desk without visiting on-site & offer real-time assistance to on-site technicians by highlighting specific issues with AR tools for faster resolution.

Real time Screen Sharing

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Share your window screen in real time during the live remote session with technicians or your experts teams for better understanding of the issue & visually communicate in real-time to resolve the issue at hand.

AR Supporting Devices

AR Genie Remote Assist supports Smartphones, Tablets, & AR Glasses for enhanced AR experiences in remote visual assistance.

This comprehensive solution with AR devices compatibility streamlines problem-solving across various industries allowing users wearing glasses to work hands-free while getting remote assistance & reduces the need of multiple on-site visits.